№ 006
LATEST
Customer Experience
Nobody Picks Up the Phone Anymore
How customer service got unbundled, and human contact became the premium tier
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№ 005
EXTERNAL ↗
Wellness
When My Mother Chose How to Leave
On dignity, the conversations no family is ready for, and the weight of honouring a wish you wish had not been made
№ 004
EXTERNAL ↗
Wellness
We have turned our lives into dashboards
And we cannot tell whether it is helping
№ 002
EXTERNAL ↗
The Vibe Coding Hangover
№ 003
EXTERNAL ↗
Your Company Fixed Where People Work. Nobody Fixed How It Works.
Most companies spent five years debating where people work. Nobody fixed how it works.